SHIPPING INFORMATION


FREE Shipping on all purchases made in New Zealand & Australia.
FREE International Shipping on all purchases over $300.

  • All parcels are sent by courier and we endeavour to dispatch all orders within 2-5 working days.
  • We can courier to all addresses but not to a P.O.Box.
  • Orders are processed within business hours only (Mon – Fri, 8.30am – 5pm).  If you place an order outside of these hours it will be processed the following business day. 
  • For pre-order timeframes please check information in the description section of the specific garment through the online store.
  • Katherine Victoria insures each purchase during the time it is in transit until it is delivered to your specified delivery address.

Please note that during busy periods delivery may take longer and any delays in the courier service are beyond our control.  If you require something urgently or have any questions about delivery timeframes please get in touch at sales@katherinevictoria.com.  Customers will be notified if there are any known delays. 

INTERNATIONAL
 

We offer FREE Shipping on all international orders over $300.
International parcels are all sent by DHL Express and require signature your signature upon delivery.  Parcels can be sent to your home or work, we recommend you enter your daytime delivery address for shipping to ensure you’re able to collect the delivery when it arrives. 

We endeavour to dispatch orders within 24-48 hours of processing and international delivery times can take an extra 3-10 working days depending on where you live.  Estimated delivery times are to be used as a guide only, Katherine Victoria is not responsible for any delays caused by the customs clearance processes.

International orders may incur import duty, customs fees and/or local sales taxes (levies) to be charged to you by the destination country’s authorities depending on the laws and regulations of that country.  Katherine Victoria is not responsible for custom duty charges.  To release your order from customs on arrival, payment of these levies may be required. 

If you have any queries please don’t hesitate to contact our online store at sales@katherinevictoria.com we are always more than happy to help.